Logo

Effective Date: 10th November 2025

Fetche.io (“we,” “our,” “us”) provides logistics ERP solutions designed to streamline operations, documentation, tracking, and analysis. Protecting your privacy and personal data is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.

1. Information We Collect

  • Personal identifiers: Name, email address, phone number, company details.
  • Commercial information: Purchase history, demo requests, service usage.
  • Technical data: IP address, browser type, device information, cookies.
  • Usage data: Pages visited, time spent, interactions with features.
  • Logistics-related data: Operational records, shipment details, warehouse and fleet information (when integrated with Fetche ERP).

2. How We Use Information

  • Provide and improve services: Deliver ERP features, optimize logistics workflows.
  • Customer support: Respond to inquiries, troubleshoot issues.
  • Analytics and insights: Monitor usage, improve performance.
  • Marketing and communication: Send updates, offers, and newsletters (with consent).
  • Legal compliance: Meet regulatory obligations, prevent fraud.

3. Sharing of Information

  • Service providers: Hosting, analytics, customer support platforms.
  • Business partners: Logistics integrations, third-party modules.
  • Legal authorities: When required by law or to protect rights.
  • Corporate transactions: In case of merger, acquisition, or sale.

4. GDPR Rights (EU/EEA Users)

If you are located in the European Union or EEA, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure: Request deletion of your data (“right to be forgotten”).
  • Right to restrict processing: Limit how we use your data.
  • Right to data portability: Obtain and reuse your data across services.
  • Right to object: Opt out of certain processing, including marketing.
  • Right to withdraw consent: At any time, without affecting prior lawful processing.

5. CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know: Request details about categories and specific pieces of personal information collected.
  • Right to delete: Ask us to delete personal information, subject to exceptions.
  • Right to opt-out: Prevent the sale or sharing of personal information.
  • Right to non-discrimination: Receive equal service and pricing even if you exercise privacy rights.
  • Authorized agent requests: Submit requests through a designated representative.

6. Data Retention

  • Retention period: We retain personal data only as long as necessary for business, legal, or compliance purposes.
  • Deletion protocols: Securely erase or anonymize data when no longer needed.

7. Security Measures

  • Encryption: Protect data in transit and at rest.
  • Access controls: Limit access to authorized personnel.
  • Monitoring: Detect and prevent unauthorized access.

8. International Data Transfers

  • Cross-border transfers: Data may be processed outside your country.
  • Safeguards: Standard contractual clauses and lawful mechanisms ensure protection.

9. Children’s Privacy

  • No collection from minors: Fetche.io does not knowingly collect data from children under 16 (GDPR) or under 13 (CCPA/US COPPA).

10. Updates to This Policy

  • Policy changes: We may update this Privacy Policy periodically.
  • Notification methods: Updates will be posted on this page with revised effective dates.